- Take Home Select Pieces At 15%-25% Off
At Brovantequill, we recognize that the journey of decorating your space involves precision and trust. Our commitment to your satisfaction is reflected in our structured approach to returns and reimbursements.
This policy is designed to provide clarity and protection for our patrons within Singapore, ensuring that every interaction with our brand meets professional standards of transparency and fairness in accordance with the Consumer Protection (Fair Trading) Act.
We offer a 30-day return window that begins the moment your decorative items are delivered to your specified address. This period allows you sufficient time to inspect your purchase and ensure it meets your expectations in terms of condition and accuracy.
**Please note that our return process is specifically reserved for instances where an item arrives in a damaged state or if the product received does not match the specifications of your original order. **
Because we provide comprehensive visual details and descriptions for our collection, we do not facilitate returns, exchanges, or refunds due to a change of mind or personal preference shifts after the purchase is finalized.
We encourage all visitors to be entirely certain of their selection before confirming an order. By maintaining this standard, we ensure our logistics remain efficient for all residents of Singapore.
If you identify a discrepancy or physical damage upon receipt of your items, please notify our team immediately by sending an email to contact@brovantequill.com . Once we receive your communication, we will initiate the recovery process.
Unlike many traditional retail models, we take full responsibility for the logistics of returning problematic items. We will arrange a pickup from your doorstep at no cost to you , ensuring that the process is as seamless as possible.
Once the returned item reaches our facility, our specialized team conducts a thorough assessment of its condition. This inspection is completed within a 24-hour timeframe. Following this review, we will provide a resolution based on the findings:
We do not apply any restocking fees for returned items that meet our eligibility criteria . Our goal is to rectify the situation without any additional economic burden on our patrons.
As Brovantequill operates exclusively on a Cash on Delivery (COD) basis, we do not retain any sensitive banking or payment details of our customers at the point of sale. Consequently, if a refund is approved, our support team will reach out to you via email to request your bank transfer information.
Upon receiving your details, we will initiate a bank transfer for the full amount. The time required for the funds to reflect in your account typically ranges from 4 to 5 business days.
This duration is subject to the processing protocols and timelines of your specific banking provider. We maintain a log of these transactions to ensure every reimbursement is accounted for and successfully delivered to the rightful recipient.
Our team is available to guide you through any stage of the return process. We are active from 9:00 AM to 5:00 PM SGT (Singapore Time), Monday through Friday.
We are happy to assist with any queries to ensure your experience remains positive and professional.
