- Take Home Select Pieces At 15%-25% Off
At Brovantequill, we recognize that the arrival of a new decorative piece is a significant moment in your journey to refine your living space. Our shipping framework is constructed to provide a dependable and transparent experience for all residents within Singapore .
By maintaining a localized focus, we ensure that every item from our collection is handled with the precision and professionalism our patrons expect.
Our operations are exclusively centered within Singapore. We do not facilitate international shipping or provide services to regions outside of this territory. This localized approach allows us to maintain a high standard of logistical efficiency and ensure that our decorative items reach your doorstep without the complications often associated with cross-border transport.
By placing an order with us, you confirm that your delivery address is located within our service boundaries in Singapore.
We have established a structured timeline to manage your expectations from the moment an order is confirmed. Our process is divided into two distinct phases:
Consequently, the total estimated duration for your items to arrive is between 4 and 5 business days. We strive to adhere to this schedule consistently, though we appreciate your understanding during periods of high demand or unforeseen local logistical adjustments.
Transparency is a fundamental principle of our brand. We operate on a Cash on Delivery (COD) model, meaning the full payment for your selection is collected at your doorstep at the time of arrival. We do not apply any hidden charges or additional shipping costs to your order.
The price presented during your selection process is the final amount you provide upon receipt of your items. This straightforward method ensures there are no unexpected billing interactions during the delivery phase.
We provide a window for order adjustments and cancellations as long as the items remain within our physical possession. However, once the dispatch process is finalized and the package is transferred to our logistics partners, the order enters the delivery phase.
At this point, the cancellation window is closed, and the delivery must be completed as scheduled. We encourage you to review your order details thoroughly to ensure your selection aligns with your requirements before the dispatch occurs.
While we take every precaution to ensure your items arrive in excellent condition, we have established protocols for instances where a product is damaged during transit or does not match your order. In such cases, we provide a 30-day window from the day of delivery to report the issue.
Please reach out to our team at contact@brovantequill.com, and we will coordinate a pickup from your location at no cost to you. Following an inspection at our facility, we will arrange for a replacement or a full reimbursement via bank transfer.
Our team is available to assist with any inquiries regarding your shipment from 9:00 AM to 5:00 PM SGT (Singapore Time), Monday through Friday .
We are committed to providing clear updates and professional assistance to ensure your experience with Brovantequill is seamless and satisfying.
